Your building and room are already on file — you only describe the problem. If this is a life-safety emergency, call 911 first.
What are you noticing?
Pick the closest match. You don't need to know what's causing it — that's our job.
Tell us a little more
Tap what you're seeing. Skip anything you're not sure about.
Describe it in your own words
Talk or type — either works. Watch below: routing updates as you go.
Here's what we heard
Check this before it goes anywhere. Anything wrong? Fix it right here — the routing updates instantly.
Someone on your floor already reported what looks like the same issue:
Joining it means one ticket, more weight — the shop sees how many people are affected.
We can read this two ways — which is it? Your answer decides the routing.
Request submitted
My requests
Nothing disappears into the system. Tap a request to see its full history — and only you can close it.
Where requests go
Every request lands with a specific team, on the record. Here's the full map — including why the lines are drawn where they are.
Standard tickets: if a shop doesn't acknowledge within 1 business day, the ticket auto-escalates to Tenant Relations for reassignment.
Urgent tickets: the shop is paged immediately; no movement in 2 hours escalates to the operations supervisor.
Work marked done: the ticket only closes when the person who reported it confirms the fix.
Operations report
Every number below is computed from the timestamped ticket event log — nothing is typed in, everything traces to an event.
Tenant-confirmed closure means "closed" means fixed. Triage reroutes are the measurable misroute rate — the number the old system could never produce. Trend-over-time reporting requires cross-session history and arrives with the production backend.
Everything here closes from the phone, in the hallway, the moment the work is done — no trip back to a desktop, no ticket left hanging overnight.
Five minutes, not thirty: everything open in this scope, with who's holding the ball. Tap any ticket to see it through every window.
One ticket, three windows
The same live ticket, as each person sees it right now. Advance the lifecycle and watch all three change together — at every stage, exactly one party holds the ball, and everyone can see who.
Registrations
File for a tenant
Hallway stop, phone call, walk-up — capture it on the spot in 30 seconds. The tenant gets tracking and closure rights as if they filed it themselves, and the record shows who took the report.
